FAQ's

HOW IS MY GIFT PACKAGED?
Gifts are sent in our beautifully presented giftboxes. They’re packaged with tissue paper and natural compostable wood wool and if required, breakable items may be individually gift wrapped for added protection. An outer courier box is used to provided added protection and can be removed when presenting the gift in person.

DO YOU ACCEPT LARGE ORDERS?
We do, if you’d like to place a large order, and/or require an invoice, please connect with hello@giftlocal.co.nz to discuss your gifting requirements. 

DO YOU PERSONALISE GIFTS?
Yes, we love to make gifts memorable! Our gift range includes printing the recipient’s name on the gift box, which makes it special. 

I’D LIKE SOMETHING BRANDED AND / OR BESPOKE?
Sure, this sounds exciting... we’d love to help! With these types of requests, we prefer to connect directly with you and work through your requirements and initial ideas. We'll then pull together a special tailored experience that’s exactly what you're after.

Please email hello@giftlocal.co.nz to discuss your requirements

I CAN’T SEEM TO FIND THAT PERFECT BOX, CAN I BUY INDIVIDUAL PRODUCTS OR MAKE MY OWN?
No worries, please send us an email and we can work with you on creating exactly what you are after, contact the team on hello@giftlocal.co.nz

WHAT IF AN ITEM IS FAULTY? HOW DO I RETURN THE BOX?

In the unlikely event that you are not satisfied with your purchase, or the item is faulty, please contact the team within 7 days of receiving the item on hello@giftlocal.co.nz. The item must be returned within 30 days.

Gifts must be returned in the same condition which you received them in, with all original packaging, tags, ribbons, and still presented in the unused condition. Initial shipping fees will not be refunded unless the item is faulty. You will also be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Items must be sent back via track and trace, with signature required. We will either exchange it, replace it, provide a credit or refund the purchase price at our discretion.

We’re sorry, but we are unable to refund for ‘change-of-mind’ purchases or any custom orders, due to the type of products we sell.