Unfortunately not, we are currently only set up to deliver to New Zealand residential and business addresses only (no PO Box addresses).

Gifts are sent in our beautifully presented giftboxes. They’re packaged with tissue paper and natural compostable wood wool and if required, breakable items may be individually gift wrapped for added protection. An outer courier box is used to provided added protection and can be removed when presenting the gift in person.

We do, if you’d like to place a large order, and/or require an invoice, please connect with hello@giftlocal.co.nz to discuss your gifting requirements. 

Yes! You can personalise your gift by adding a custom message on or inside the box, adding that extra personal touch to make your gift truly unique.

Sure, this sounds exciting... we’d love to help! With these types of requests, we prefer to connect directly with you and work through your requirements and initial ideas. We'll then pull together a special tailored experience that’s exactly what you're after.

Please email hello@giftlocal.co.nz to discuss your requirements

Absolutely! We offer a "Build Your Own Gift Box" service, where you can handpick individual items to create a gift that's just right for your recipient. Head over to our custom gift section here, design a box filled with your chosen New Zealand-made treasures, add a gift box to your cart then add a personal message.

Returns & Refund Policy

At Giftlocal, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order by emailing hello@giftlocal.co.nz.

Please include:

• Your order number
• A description of the issue
• Photos of the item and packaging (where applicable)

We will assess your claim and work with you to provide an appropriate remedy in accordance with New Zealand consumer law.

Change of Mind Returns

Due to the nature of many of our products, including perishable food items and custom-made gift boxes, we are unable to accept returns or provide refunds for change-of-mind purchases.

Custom orders, personalised items, and perishable food products cannot be returned unless they are faulty, damaged, or supplied incorrectly.

Return Conditions

If a return has been approved by our team:

• The item must be returned within 30 days of receiving your order.
• Items must be unused, in their original condition, and in their original packaging.
• Proof of purchase is required for all returns.
• Please do not send items back without contacting us first, as we will provide return instructions.

We reserve the right to decline a refund if:

• The item has been used or damaged after delivery.
• Parts or packaging are missing for reasons not caused by Giftlocal.
• The return does not meet the conditions outlined above.

Refunds

Once we receive and inspect your returned item, we will notify you by email of the outcome.

If your refund is approved, it will be processed back to your original payment method within a reasonable timeframe.

Original shipping charges are non-refundable unless the return is the result of our error or the item is confirmed to be faulty.

Exchanges

We only replace items where they are faulty, damaged, or incorrect.

If you require an exchange, please contact us at hello@giftlocal.co.nz so we can arrange the replacement.

Return Shipping

If you are returning an item because you have changed your mind (where a return has been agreed to), you are responsible for the return shipping costs.

If the item is faulty, damaged, or supplied incorrectly, Giftlocal will cover the reasonable cost of return shipping or provide an alternative return solution.

For higher-value items, we recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Your Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer laws.